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Southwest Research Institute

  • Service Desk/Help Desk Support – Providing support through PC Techs, Network Administrators and Help Desk Level 1 and 2 technicians for 300+ end users and 400 computers. Team supports 137 servers, Windows, UNIX and LINUX operating systems and 5 UNIX clusters. Standardized non-proprietary hardware, implemented disaster recovery plan, standardized desktop configurations, built network core redundancy for VOIP technology.
  • IT Strategy – Member of the high performance committee. Lowered licensing costs by switching to open source software. Improved scalability by implementing 200 node cluster for SAN. Reduced computational analysis time for graphics card processing from three weeks to one day.
  • Business Intelligence – Analyzed system logs, reviewed server and network infrastructure, reviewed integration process and code, improved data tables. Table indexing and partitioning provided significant improvement and queries were re-written to optimize load performance. Several automatic and dynamic maintenance plans were implemented to help with future data growth.