Y&L Consulting Inc.
5750 Epsilon San Antonio, Texas 78249
Phone: 210-340-0098
Service Desk Dashboards & Reporting | IT Consulting Service Provider Company In San Antonio

Service Desk Dashboards & Reporting

Y&L provided client real-time PowerBI Dashboards that automatically ingested, transformed, and provided visualization for operational metrics. The dashboards included drill-down into incidents, service requests, change requests, star performers, and trends.

Dashboards were built to be mobile-friendly and a landing page with helpful tips and feedback loops was implemented.
To maximize efficiency, the Q&A functionality within PowerBI was applied; allowing users to type an organic question and retrieve an answer quickly.

Tools Used: Service Now, SQL Server Analysis Services, PowerBI, PBI Q&A API