Onsite and Offsite Helpdesk Support
One of the oldest and largest independent, nonprofit, applied research and development organizations in the United States reached out to Y&L to provide operations management and helpdesk support to IT end users to include after-hours and offsite support.
Y&L provides ongoing helpdesk support through Level 1 & 2 Techs, Network Administrators and Helpdesk supervisors. The team manages 300+ end users, 400+ computers, 137 servers, Windows, UNIX and LINUX operating systems and 5 LINUX clusters.
As a result of lowering licensing costs by switching the client to open source software, establishing 200 notes cluster SAN for scalability and reducing computational analysis time for graphics card processing from three weeks to one day, Y&L was invited to be a member of their high performance committee. In addition to the teams’ support responsibilities, Y&L also standardized non-proprietary hardware to lower costs, implemented a disaster recovery plan, standardized desktop configurations for easy deployment, and built redundancy into the network core for a more efficient use of VOIP technology.