Our healthcare services client is a not-for-profit health care organization (HCO) that provides mental health care to children. It has the largest staff of psychiatrists, psychologists, therapists, nurses, and mental health counselors specializing in treatment of children ages 3-17 in the region. Our client provides multiple services that include outpatient services, acute care, on-campus 24-hour treatment and on-campus day treatment.
Area of Focus
To meet its growing needs and improve accessibility to quality care, our client decided to refresh its technology stack and implement Electronic Medical Record (EMR) capabilities at all its facilities. The EMR technology would allow them to better align their people, process and technology to deliver quality care, a safe environment and better access to mental health services across south Texas.
Rollout of EMR technology is a complex task that required the availability of a reliable and scalable technical infrastructure to host the application, integration between existing applications and the EMR, and, the availability of desktops and hand held devices (client machines) to access EMR. The client’s IT department felt they needed external experts to perform an extensive due diligence due to the complexity of the technology transition and transformation.
Technology Assessment & Due Diligence
The client requested Y&L to perform a comprehensive assessment of business demand and strategic drivers to help define and set strategic direction for the IS organization. Our IT strategy consultants used a 5-step process to understand and document the current business issues and technology gaps, current technology footprint and quality of service, as well as, business demand and strategic drivers.
In order to ensure EMR and business continuity readiness a high level roadmap was delivered to the organization to act as an Executive Guide along with fully detailed specifications, cost breakdowns and IT development phases.