Application development generally encompasses the development of new applications, including mainframe, server, network-based, web-based, or a combination. The requirements for new applications may include interfaces to existing applications. Y&L is well-versed in application development, having experience working with virtually every software on the market with, expertise in .Net, Java, SAP, ATG, Business Intelligence/IM, mobile apps, and SharePoint.
Some examples of activities performed within application development include: researching, analyzing, gathering requirements, designing, programming, testing, documenting and implementing, applying changes to the software language and/or database in which the application is written, providing corrections for production or other necessary changes, and participating in disaster recovery planning and documentation.
The Office of the Inspector General (OIG) needed an application for referral assignments and investigations tracking that would work for both the Claims Investigations and Field Investigations units. The OIG wanted the new application to make sure that all referrals were assigned, all investigations were tracked, over-payments were accurately calculated, and claims were established in a timely manner.
A total of four Y&L consultants were assigned to this project. The project required making large scale database and service changes to create a system that allowed fraud monitoring and prevention. The scope also included large scale data transformations to create elaborate reports for inter-agency and intra-agency consumption. There were also extensive batch changes, including coordination with outside agencies. The client was highly appreciative of the quality of the work performed, as well as the service and flexibility of Y&L in accommodating budget and staffing constraints.
Y&L relies on its Integrated Quality Assurance (iQA) process, which represents a framework that ensures all deliverables are of the highest quality. The iQA model at Y&L is drawn from a variety of knowledge bodies, such as the American Society of Quality (ASQ), Quality Assurance Institute (QAI), Total Quality Management (TQM) and others. The iQA is a process-oriented approach that implements quality processes into every phase of an IT project in order to increase overall quality, improve customer experience, reduce rework, and expedite time-to-market due to fewer quality issues.
Aside from our own internal practices, Y&L also provides QA automated and manual testing services for our clients.
Harland Clarke was integrating a third party product into its social media page, as well as an ATG application. The main challenge of the project was the new product’s simultaneous interaction with multiple third-party applications and systems. Y&L used Orthogonal array testing to prioritize test cases and used HP’s QTP to perform large scale automated testing to reduce time-to-market.
Y&L worked closely with the technical and QA departments to establish a lean and agile test bed for the application. All changes identified during testing were filtered through the project manager and were analyzed for risk, as well as their impact on the overall cost and timeline.
Application maintenance and support includes the skills and requirements needed for supporting application systems, such as troubleshooting, modifying, maintaining, and enhancing legacy systems and applications running in a production environment.
There are many activities that Y&L performs on behalf of its clients within the maintenance and support category, which include, but are not limited to:
Based upon Y&L’s performance on a successful FSCM migration and other SAP projects, Tesoro Corporation awarded us with an annual maintenance contract for implementing enhancements, change requests, and bug fixes.
Y&L was responsible for providing maintenance support to Tesoro’s SAP systems. The support included fixing known defects, making code changes, and testing any new functionality that was approved for maintenance work. In addition, we identified opportunities for optimizing performance for all components being modified within approved change requests. The majority of change requests were in the HCM and PP SAP modules, including enhancement requests for the FSCM module.
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