- Service Desk/Help Desk Support – Level 1 and Level 2 onsite workstation support, back office server systems monitoring, patching and maintenance. Provide 24x7x365 support including phone support, email requests, live chat support for 2,000 end users and 1,850 workstations worldwide as well as supporting 400 servers in nearby as well as remote locations.
- IT Solution Development – Used Cisco VPN gateways to provide access to virtual workstations on the NuStar network. Allowed users to contact Service Desk with four digit dialing. These virtual workstations allowed internal IT to control the operating system, workstations settings and installed applications at remote locations from Corporate HQ.
- IT Development – .Net, SharePoint and SAP.