QA Testing Case Study

Y&L was tasked with assisting a large, San Antonio-based manufacturing company in creation of QA department. The majority of our assignment surrounded defining the testing process, establishing the test environment and recommending automated tools.

During a three month engagement Y&L:
• Reviewed existing requirement process.
• Reviewed applications to determine testing strategy.
• Created checklists for testers.
• Documented processes and procedures for testers to follow.
• Designed process maps.
• Defined operating environment.
• Defined issue escalation and resolution process.
• Defined testing deliverables into UAT group.
• Developed project status tracking and management.
• Provided training to testers on requirements gathering, risk analysis, and regression testing.

Based upon our work with the client, the following documents and processes were developed:
• QA Charter and Scope.
• Testing for regular release.
• Regression testing for regular release.
• IT Request/Change request testing estimate.
• Incorporating a change request.
• UAT and QA formal processes.
• Out-of-cycle releases.
• Testing documentation templates.

The key deliverables from Y&L were in the provision of a structure and process for a formal QA team and improving overall communication between IT, business owners and QA.